Complaint Handling Code Annual Submissions Form 2025-26
Landlords are required to provide an annual submission to the Housing Ombudsman to demonstrate their compliance with the Code.
Here are the links to key information and documentation required to support our submission:
- The self-assessment
- The annual complaints performance and service improvement report including the governing body response to the report
- The complaints policy
Social Tenant Access to Information Requirements 2026-2027
Registered providers are required to publish specified information under the Social Tenant Access to Information Requirements (STAIRs) and to respond to information requests in accordance with the Housing Ombudsman’s requirements.
Here is the link to key information:
