The Veterans Aid’s ‘welfare to well-being’ model and its success in transforming lives, has been widely commended..

The Centre for Social Justice – Doing Our Duty?, November 2014
“The model of ‘moving from welfare to well-being’, as proposed by Hugh Milroy and Veteran’s Aid is important example of what can be achieved. (…). Veterans Aid programme of proactive intervention coupled with long-term commitment and support is designed to not only get veterans into housing, but into sustainable, long-term employment, and has enjoyed great success. The CSJ applauds this effective model and recommence its adoption for other charities engaged in all aspects of this complicated transition experience.”

New Belvedere House Hostel Contract Monitoring Report 2014-15
Prepared by Tower Hamlets Vulnerable Adults Team 1/12/14
“The service is achieving positive and sustainable outcomes for the majority of service users in terms of moving people on to more permanent forms of independent housing. NBH’s performance in this area far exceeds any other Tower Hamlets hostels in the last year; achieving 87% throughput in 2013-14.”






The stories that best illustrate these endorsements are those told by VA’s services users – the men and women whose lives have been transformed by the charity’s intervention.

CHRIS, former soldier, 32, who served five year with The Rifles, faced deportation after waiting eight years for his UK residency status to be resolved. With Veterans Aid on the case this was done in three weeks. After being granted his Leave to Remain in January 2016 , Jamaica-born Chris, said, “I’m delighted it’s finally over. The news has definitely made my day! The support I received was tremendous. Huge thank you to the VA team!”

ROBERT, 43, served for 13 years in the Household Cavalry; 13 years after that, life problems brought him to VA. “Thank you again for everything you and Veterans Aid have done for me. Truly saved me from a spiral downwards even further. I now have a job and place to live and life can only get better… I am settled in and all is paid sorted and signed off, thank you again so much. You guys are unsung heroes.”

COLIN, ex-soldier, served for 18 years. Two years after leaving the Forces, he came to VA for help with employment. He said: “Veterans Aid is a life saver and should be really proud of what is doing. I am so very grateful.”